FAQ

QUESTIONS & ANSWERS

Frequently asked questions

ISO certification is a process whereby a third party provides written assurance that a service, process or product meets defined requirements.

ISO stands for International Organization for Standardization, a non-governmental organization that develops international standards used in a variety of fields.

To obtain ISO certification, it is necessary to set up a management system that conforms to specified requirements, to ensure that procedures are carried out in accordance with them, to verify the effectiveness of the system and to have it registered by a third party.

Business agility implies an approach where managers give teams more autonomy, fostering a working environment based on trust and open communication. This often includes practices such as flexible working hours and telecommuting.

Scrum is an Agile project management framework that helps teams organize their work according to specific values, principles and practices.

Kanban is another project management framework that focuses on task visualization and workflow management, while Scrum focuses on an iterative, collaborative approach to project management.

Lean is a management method focused on efficiency and the reduction of waste in production and work processes.

Lean aims to improve efficiency by eliminating waste and obstacles, refocusing responsibilities and strengthening performance control.

The principle of continuous improvement, often associated with the concept of Kaizen, consists of constantly seeking improvements in a company’s processes, products or services, with the emphasis on gradual, ongoing change.

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