ISO 9001 (quality)

The rise and prosperity of a commercial or institutional entity depends essentially on its Quality Management System (QMS). Adherence to the criteria defined by ISO 9001 is imperative for any supplier of goods or services, in order to acquire a privileged status on the local and global business scene. This is crucial to ensure the company’s long-term development, whatever its size or sector of activity.

ISO 9001 (qualité)

What is ISO 9001?

The ISO 9001 standard concerns the implementation of a quality management system within a commercial or social organization. It aims to improve the company’s internal organization and sales strategies, and to introduce ISO 9001 quality into the products and services it offers. The aim of ISO 9001 is to satisfy customers while expanding internationally.

The ISO 9001 standard was introduced in 1987 at the request of a number of organizations seeking recognition for their activities from major clients, through rigorous specifications.

Various versions of this standard were then established, in this case the 1994 and 2000 versions, which were replaced by the 2008 version.

Versions of ISO 9001

ISO 9001 - Versions 1994 and 2000

Earlier versions from 1994 and 2000 imposed a quality management system focused on the production process and customer support. The 2000 version focused more on the ISO 9001 quality verification process by means of concrete tests. Whereas ISO 9001 of 1994 required a quality guide and a series of procedures, this requirement was simplified with the 2000 edition, which only required 6 procedures in addition to the quality guide. These two models were later withdrawn to make way for a renovated version in 2008.

ISO 9001 - Version 2008

The 2008 edition stands out for its innovative approach, focusing the quality management system on customer satisfaction. Entities aspiring to ISO 9001 certification were encouraged to identify precise customer expectations, develop appropriate solutions to meet them, and then assess their degree of satisfaction. ISO 9001 version 2008 includes a quality guide, 6 formalized procedures, and various methods for process control. It highlighted not only the quality of our products and services, but also our corporate image. In December 2009, the total number of ISO 9001 accredited companies exceeded one million, demonstrating the appeal of the ISO 9001 approach.

Requirements of ISO 9001 - Version 2015

To underline the rigorous application of ISO 9001 quality management criteria, the standard underwent a new revision in 2015. This edition has established itself as a modern guide, guaranteeing both organizational efficiency and customer satisfaction. It aims to steer the policies of companies and institutions towards excellence and competitiveness, in order to satisfy the needs of customers and stakeholders. The 2015 ISO 9001 standard encompasses various requirements that are broken down into key points. These involve optimization principles within the company’s internal and external structure, effective management, quality strategies and policies, and a close relationship with customers. $

The standard also demands constant improvement in company performance. It implements the famous PDCA cycle (Plan, Deploy, Control, Act) in quality management, promoting constant progress.

What are the advantages and disadvantages of ISO 9001?

The benefits

The latest version of ISO 9001 is having a beneficial influence on improving an organization’s performance and gaining worldwide recognition. An effective quality management system reduces the need for external audits and maintains the company’s expertise and excellent reputation. The standard also plays a role in refining the quality of our offers and services. Competent management and a structured organization within a company translate into increased productivity. What’s more, a skills monitoring and evaluation strategy contributes to optimal management of customer requests, while keeping up with the competition.

Disadvantages

The complexity of the process and the backlog of paperwork involved in acquiring ISO 9001 certification can sometimes be an obstacle to the quality management system that managers want to put in place. What’s more, adopting ISO 9001 certification can sometimes serve as a front for certain companies. If ISO-certified companies fail to demonstrate their commitment to quality management, their offerings may contain unresolved shortcomings, which consumers will inevitably detect.

What are the alternatives for ISO 9001 compliance?

To help your company meet the prerequisites of ISO 9001, it is advisable to call on the expertise of a seasoned consultant. At SFH Conseil, we are recognized experts in this field. We offer ISO 9001 QMS training and can assist you with interim management. Based in Montreal, Canada, we specialize in ISO 9001. Our consultancy services are available online to help your company achieve ISO certification. You can also take part in ISO 9001 training courses offered by specialized centers. Experts will guide you to quickly master the optimization of operational processes and the quality management system.

Conclusion

For activities in the agri-food sector, it is imperative that the organization concerned adheres to the requirements of ISO 22000, which concerns the food safety management system. In terms of environmental management, the ISO 14001 standard is in force.